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In today's fast-paced, demanding business environment, having to manage a commercial card account can be time-consuming and keep you from other responsibilities. We review our performance on an ongoing basis, relying heavily on both customer feedback and data-driven analysis, to identify and execute on opportunities to better service our clients. Our customer servicing teams are available 24x7, 365 days a year, with local language support in 27 unique languages. Whether supporting a stranded business traveler or time-strapped Accounts Payable team, Citi's "follow-the-sun" Shared Service Center offers an unrivaled set of assets, people, tools and platforms to address the diverse, and evolving, needs of our customers and their Program Administrators. For organizations with custom built or specialty systems, such as for meetings management or direct payments, Citi experts can map to any system for a seamless and smooth integration. File Integration & ConnectivityĬiti's expense processes are able to integrate with any leading expense management system (EMS) or ERP tool. Available across our products, Citi's enhanced data is amongst the most competitive in the industry. Whether you want to augment your US hotel data or gain additional information on other global travel or purchase expenditures, Citi offers a variety of solutions to enrich your standard financial data. Learn more about Citi ® Working Capital Analytics Enhanced & Folio Data Citi experts analyze the output of your data from the proprietary analytical tool in order to recommend a payment-optimization strategy that will help increase efficiencies, decrease costs and drive working capital across your organization. Citi ® Working Capital Analytics (CWCA)Ĭiti's powerful analytics engine provides in-depth analysis across our clients spending, highlighting opportunities to drive working capital benefits from your supplier chain. In North America, Travel and Purchase Program Managers can leverage the CitiDirect Card Management System (CCMS) to perform real-time updates on card limits, controls and demographics as well as review, approve and reallocate transactions. Real-time data visibility and email alerting capabilities help ensure essential program oversight across your Citi program.
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Global Card Management SystemĪvailable in over 45 countries and 21 languages, Citi's Global Card Management System (GCMS) provides a highly configurable, powerful transaction-management tool able to support our clients' allocation and reconciliation needs as well as complex accounting hierarchy setups and, multi-approver workflows. Cardholders can select from up to 30 alerts available in 19 languages. Learn more about Reporting ® Alerts (Email & SMS)Ĭiti's convenient, globally available email and SMS alerts notify enrolled cardholders of critical account activity such as when the cardholder's statement is ready or payment is due.
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Review your reports online or download for further analysis. Recognizing some clients may have tailored needs, we also provide custom reporting capabilities - at no extra charge. Learn more about CitiManager ® Standard and Custom ReportingĬiti's globally available standard reporting package and specially designed program audit tool (PAT) were created to meet our clients' reporting needs. You are also able to post messages for cardholders and reset passwords.
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The CitiManager portal, designed specifically to help streamline your internal processes, allows you to easily view and download statement information, update and manage accounts, set limits and permissions, and examine cardholder requests. We have invested heavily in our core technology and data platform to provide you with a globally consistent program - from implementation to execution, from maintenance to management.
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Whether you are interested in program optimization efforts, direct file feeds into your expense management tool, or program report analysis, Citi can meet your needs. Online Program Management with CitiManager ® Citi offers an innovative suite of easy to use online tools that help companies, organizations and program administrators efficiently manage the range of responsibilities behind multifaceted commercial card programs.